Partner and Community Engagement Manager

About the Dallas Innovation Alliance

The Dallas Innovation Alliance (DIA) is a 501c3 consortium of stakeholders across sectors including public, private, civic and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, the DIA defines a smart city as one that lives at the intersection of community, data and technology to improve quality of life, inclusive economic growth and resource efficiency. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion and public safety. This work has culminated in the creation of the digital inclusion program Connected Dallas.

About the Connected Dallas Program

The Connected Dallas is an initiative of the Dallas Innovation Alliance that provides comprehensive digital access support across Dallas. Since 2022, the program has served nearly 20,000 residents. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to the internet, devices, and all services that require connectivity through in-person, online, phone and text support. The foundation of this program was built by the National Digital Inclusion Alliance’s Digital Navigator model.

Job Overview

The Partner and Community Engagement Manager is a pivotal role focused on fostering strong relationships with DIA partners and community organizations to expand collective impact and drive meaningful program outcomes. This role emphasizes building collaborative relationships to strengthen program reach, effectiveness, and community engagement.

This role combines strategic leadership with hands-on engagement managing the activities and performance of the Connected Dallas team, ensuring their efforts align with program goals and organizational standards. Key responsibilities include planning and coordinating community activities, developing high-quality programs, creating and monitoring budgets, performance metrics, and supervising program personnel.

Required Education and Experience: A Bachelor’s degree in a related field and three (3) years of relevant experience are required, with non-profit management experience preferred; equivalent experience may substitute for education, up to four (4) years.

Responsibilities and Duties:

Team Management and Leadership:

Collaborate with community members, organizations, and key stakeholders to identify opportunities for program and service integration, fostering teamwork among diverse partners to address community needs.

Direct management of Community Engagement Coordinator
Lead and mentor the Digital Ambassador team, ensuring they provide excellent support to community members.
Conduct ongoing training and performance evaluations to help the team grow and stay aligned with company goals.

Community Engagement and Partnership Development:

Foster a sense of belonging and trust by establishing relationships with key community members.
Build and maintain strategic partnerships with local organizations, schools, government agencies, businesses, and community groups to advance collective impact efforts and expand program outreach.
Improve program operations by coordinating and sharing programming calendars with partners and within the community, promoting collaboration to maximize resource utilization and streamline event planning.
Serving as the primary point of contact for Community Anchor Site needs, providing direct support, and escalating issues to DIA leadership as required.
Regularly evaluate partnership effectiveness to ensure mutually beneficial relationships that align with the mission of Connected Dallas.
Suggest and implement improvements to programs and services

Data Tracking

Track, support, and evaluate program data to ensure program goals and key performance metrics are met, optimizing service delivery and impact.
Monitor and report on metrics related to community and partner engagement, as well as community events, ensuring initiatives are informed by data and aligned with community needs.
Analyze data to assess program effectiveness while tracking and monitoring budgets, and managing programming operating expenses.

Critical Skills and Aptitudes

Success in roles requiring project management and execution of multiple tasks while responding to multiple priorities.
Proven ability to work with efficiency and with flexibility, using an agile approach for continuous improvement.
Strong written and verbal communication skills, as well as comfort presenting to external groups.
Proven ability to communicate the value of partnerships and develop strategies to establish, maintain and grow relationships with partners.
Knowledge of community programs and familiarity with community landscapes and needs.
Bilingual a plus!

Work Environment & Benefits

The DIA follows a hybrid work policy, the balance of onsite to virtual is dictated by the program needs to fulfill stated responsibilities above. This role will involve substantial time dedicated to on-site presence with our Connected Dallas program and community partners, with some evenings and weekends required on an as-needed basis. Comp-time will be provided for significant outside-of-work hour commitments.

This role is full-time salaried with benefits. The Dallas Innovation Alliance covers 50 percent of employee healthcare plans, and offers a flexible paid-time off policy which includes vacation, personal, and sick leave. Ten paid Federal holidays are observed, as well as a floating birthday holiday. Additional benefits include retirement plan contributions and a monthly wellness stipend beginning after 60 days with the organization.

The Dallas Innovation Alliance is committed to workplace diversity and inclusion. Dallas Innovation Alliance is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We offer competitive salaries and a pleasant working environment.

To apply, please email info@dallasinnovationalliance.com with your resume and the subject line referencing this job posting. Please no phone calls, faxes, or in-person resume drop-offs. Please reference where you saw this posting.

Job Type: Full-time

Compensation: $55,000.00 - $65,000.00 per year. Salary is commensurate with experience.

Must live in the Dallas area and have reliable transportation to communities across the city.