Jennifer Sanders
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Explore our Recent and Past News and Views!

Job Alert! Partner and Community Engagement Manager

Partner and Community Engagement Manager

About the Dallas Innovation Alliance

The Dallas Innovation Alliance (DIA) is a 501c3 consortium of stakeholders across sectors including public, private, civic and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, the DIA defines a smart city as one that lives at the intersection of community, data and technology to improve quality of life, inclusive economic growth and resource efficiency. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion and public safety. This work has culminated in the creation of the digital inclusion program Connected Dallas.

About the Connected Dallas Program

The Connected Dallas is an initiative of the Dallas Innovation Alliance that provides comprehensive digital access support across Dallas. Since 2022, the program has served nearly 20,000 residents. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to the internet, devices, and all services that require connectivity through in-person, online, phone and text support. The foundation of this program was built by the  National Digital Inclusion Alliance’s Digital Navigator model. 

Job Overview

The Partner and Community Engagement Manager is a pivotal role focused on fostering strong relationships with DIA partners and community organizations to expand collective impact and drive meaningful program outcomes. This role emphasizes building collaborative relationships to strengthen program reach, effectiveness, and community engagement.

This role combines strategic leadership with hands-on engagement managing the activities and performance of the Connected Dallas team, ensuring their efforts align with program goals and organizational standards. Key responsibilities include planning and coordinating community activities, developing high-quality programs, creating and monitoring budgets, performance metrics, and supervising program personnel.

Required Education and Experience: A Bachelor’s degree in a related field and three (3) years of relevant experience are required, with non-profit management experience preferred; equivalent experience may substitute for education, up to four (4) years.

Responsibilities and Duties:

Team Management and Leadership: 

  • Collaborate with community members, organizations, and key stakeholders to identify opportunities for program and service integration, fostering teamwork among diverse partners to address community needs.

  • Direct management of Community Engagement Coordinator

  • Lead and mentor the Digital Ambassador team, ensuring they provide excellent support to community members.

  • Conduct ongoing training and performance evaluations to help the team grow and stay aligned with company goals.

Community Engagement and Partnership Development: 

  • Foster a sense of belonging and trust by establishing relationships with key community members.

  • Build and maintain strategic partnerships with local organizations, schools, government agencies, businesses, and community groups to advance collective impact efforts and expand program outreach.

  • Improve program operations by coordinating and sharing programming calendars with partners and within the community, promoting collaboration to maximize resource utilization and streamline event planning.

  • Serving as the primary point of contact for Community Anchor Site needs, providing direct support, and escalating issues to DIA leadership as required.

  • Regularly evaluate partnership effectiveness to ensure mutually beneficial relationships that align with the mission of Connected Dallas.

  • Suggest and implement improvements to programs and services

Data Tracking

  • Track, support, and evaluate program data to ensure program goals and key performance metrics are met, optimizing service delivery and impact.

  • Monitor and report on metrics related to community and partner engagement, as well as community events, ensuring initiatives are informed by data and aligned with community needs.

  • Analyze data to assess program effectiveness while tracking and monitoring budgets, and managing programming operating expenses.

Critical Skills and Aptitudes

  • Success in roles requiring project management and execution of multiple tasks while responding to multiple priorities. 

  • Proven ability to work with efficiency and with flexibility, using an agile approach for continuous improvement. 

  • Strong written and verbal communication skills, as well as comfort presenting to external groups.

  • Proven ability to communicate the value of partnerships and develop strategies to establish, maintain and grow relationships with partners.

  • Knowledge of community programs and familiarity with community landscapes and needs. 

  • Bilingual a plus!

Work Environment & Benefits

The DIA follows a hybrid work policy, the balance of onsite to virtual is dictated by the program needs to fulfill stated responsibilities above. This role will involve substantial time dedicated to on-site presence with our Connected Dallas program and community partners, with some evenings and weekends required on an as-needed basis. Comp-time will be provided for significant outside-of-work hour commitments.

This role is full-time salaried with benefits. The  Dallas Innovation Alliance covers 50 percent of employee healthcare plans, and offers a flexible paid-time off policy which includes vacation, personal, and sick leave. Ten paid Federal holidays are observed, as well as a floating birthday holiday. Additional benefits include retirement plan contributions and a monthly wellness stipend beginning after 60 days with the organization.

The Dallas Innovation Alliance is committed to workplace diversity and inclusion. Dallas Innovation Alliance is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We offer competitive salaries and a pleasant working environment. 

To apply, please email info@dallasinnovationalliance.com with your resume and the subject line referencing this job posting. Please no phone calls, faxes, or in-person resume drop-offs. Please reference where you saw this posting. 

Job Type: Full-time

Compensation: $55,000.00 - $65,000.00 per year. Salary is commensurate with experience. 

Must live in the Dallas area and have reliable transportation to communities across the city.


Telecompetitor: Unique Partnerships Spur Texas Broadband and Innovation, Says Alliance Leader

September 3, 2024 - Ian Doescher, Telecompetitor

While city and state governments may move slowly, a nonprofit organization has the agility to convene people, test ideas, and work faster. That’s the model thriving in Texas, where the North Texas Innovation Alliance (NTXIA) and Dallas Innovation Alliance (DIA) are helping push broadband expansion and innovation forward.

Telecompetitor spoke with Jennifer Sanders, who serves as executive director and is a cofounder of both the NTXIA and DIA. Sanders recommends the model of a nonprofit working alongside local governments to help foster partnerships.

“I describe us as straddling the line,” said Sanders. “We have relationships with different sectors, the ability to convene and do matchmaking, and connect the dots among various entities. We have flexibility.”

Texas’ Broadband Challenges

Sanders identified four primary challenges that Texas’ broadband expansion efforts face — dispersed geography, permitting, funding distribution, and the roles of the public versus private sectors:

  1. In a state that happily proclaims, “Everything is bigger in Texas,” it’s no surprise that the state’s dispersed geography is a challenge. Sanders says there are important decisions to be made on the best methods for bringing broadband to various areas in Texas: “Should rural areas have satellite, because of the cost of building hundreds of miles of fiber? Is 5G a better way, so we don’t need that last-mile fiber?”

  2. Sanders said permitting is a challenge when networks cross county lines. “I’ve learned what I didn’t know I didn’t know, like microtrenching is only possible in certain areas, and the depth changes six inches from here to here,” she said, describing these challenges as “Hyper-local barriers to doing things in a new way.”

  3. Making sense of the funding distribution from the federal to the state level is challenging in Texas. Sanders said communities don’t know how the Texas broadband office will split things up. “This leaves them asking: ‘What do we plan for? What do we design? What will we be able to build out?’”

  4. The fourth challenge Sanders named is the public sector versus private sector’s role for broadband expansion, and how to make sure both sides understand the benefit. “First, how do you explain to fiscal hawks why this expansion makes sense? Then, how do you make sure the bleeding hearts understand this is still about the people? It’s both — people are connected to the internet and there can be operational savings.”


    Unique Partnerships for Texas Broadband Expansion

    Sanders described multiple partnerships she has seen that help address some of these challenges.

    The partnership story Sanders loves to tell is about four small towns in Texas that banded together to attract broadband providers to their area: Corinth, Hickory Creek, Lake Dallas, and Shady Shores, collectively known as the Lake Cities.

    “They saw that they weren’t attracting the attention of big providers, weren’t getting meetings,” said Sanders. But, despite the challenges of aligning four mayors and four city governments, the Lake Cities moved forward with a joint RFP for an in-line amplification (ILA).

    According to Sanders, the project began construction last year and has been designed such that progress is being made in all four towns at once, with no duplication or overlap.

    “[The Lake Cities] never brag on themselves — they always say, ‘But we’re tiny.’ But I think they should be proud,” said Sanders, emphasizing that a partnership among four towns is a difficult feat to achieve.

    Among unique initiatives, Sanders also listed Connected Dallas’ Digital Ambassador Program — a digital equity program funded by public dollars — and the City of Arlington’s Economic Development department, which made broadband deployments easier by alleviating certain permit requirements. She describes these initiatives as a unique way local Texas governments are “keeping their eyes on the north star” of broadband for all.

    When it comes to looking for partnerships, Sanders recommended looking at organizations that have convening power. “This type of bringing people together function might best be done by chamber of commerce or a university. Rather than creating something independently, see who has the right ingredients.”

Dallas Innovation Alliance and CARDBoard Project Present the Second Annual Get Connected Dallas Event: Where Innovation Meets Opportunity


 

Dallas Innovation Alliance and CARDBoard Project Present the Second Annual

Get Connected Dallas Event: Where Innovation Meets Opportunity

 

DALLAS, TX – September 26, 2024 – The Dallas Innovation Alliance (DIA) and CARDBoard Project are back with a thrilling new edition of Get Connected Dallas. Set for Saturday, October 5th, at For Oak Cliff, this event will kick off Dallas Digital Inclusion Week, bringing the latest in tech, connection, and innovation to the heart of the community.

This year’s event, made possible by Santander Consumer USA, Capital One, and EY, features live performances, workshops, tech exhibits, and cutting-edge interactive experiences. It’s the perfect place to learn, connect, and get inspired by Dallas’ brightest tech minds. Check out all the activities to get stamped for raffle entries, including laptops, State Fair tickets, gift cards, and more! To keep guests in the fair spirit, enjoy carnival rides, food trucks, and make a stop at the digital caricature artist before you shop at the For Oak Cliff Farmer’s Market!

Unleash Your Creativity with the Innovate & Create Digital Art Challenge

New this year is the highly anticipated Innovate & Create Digital Art Challenge, in collaboration with the City of Dallas Office of Community Care, Arts & Culture, and the Dallas Public Library. Artists across the city have been working on innovative digital masterpieces, and now the top finalists will take the stage at Get Connected Dallas! Attendees will have the unique opportunity to **vote live** for their favorite artwork as it’s showcased throughout the event. The Audience Choice Award winner will receive prizes including a laptop, a family pack of State Fair of Texas tickets and more!

 

Submissions are now open until October 1st at 8:00pm!

The winner, crowned by public vote, will take home exclusive prizes and gain recognition as a digital art trailblazer in the Dallas community. Whether you're a seasoned artist or a tech enthusiast, this competition will demonstrate the powerful intersection of creativity and technology.

Robot Petting Zoo: A Futuristic Playground

Another highlight not to be missed by kids and adults alike is the awe-inspiring Robot Petting Zoo, presented by RobotLab, Trilogy NextGen Solutions, and BEST of Texas. Here, you can meet, greet, and even "pet" a variety of robots designed for education, industry, and fun! Interact with cutting-edge robotics technology that’s shaping the future—from agile robotic arms to friendly AI companions, this exhibit is an interactive exploration of the tech that’s transforming the world around us.

 

This experience isn’t just for tech lovers—it’s for anyone curious about the future of robotics and how these advancements can impact our everyday lives. Whether you’re 9 or 90, the Robot

Petting Zoo will spark your imagination and show you how robots are becoming part of our world.

 

Entertainment to Keep You on Your Feet

The Get Connected Dallas event promises high-energy performances from DJ 13lackbeard, the official DJ of the Dallas Cowboys, who will be spinning tracks that will keep the crowd moving all day long. SpaceBoi Fresh, a crowd-favorite MC, will bring his vibrant energy to the stage as he hosts the event and engages the audience. Infinite Arts Movement will join the action onstage at 12:00pm.

 

Get Connected

Getting connected to the internet and to the resources available are a huge part of Get Connected Dallas - explore workshops to sharpen your digital skills in cybersecurity and design and visit our "10-Step Resource Alley" showcasing organizations that provide access to services ranging from transportation and shopping to education.

“This event is more than just a tech showcase—it’s a celebration of innovation, creativity, and community to provide human and digital connection," said Jennifer Sanders, Executive Director of the Dallas Innovation Alliance. "We can’t wait for attendees to experience these exciting additions, from the art challenge to the robot petting zoo, workshops, and incredible live performances."

Armando Cantu, Executive Director of the CARDBoard Project, added: "Get Connected Dallas is about bringing people together to bridge the digital divide. We’re not just talking about access to the internet—we're talking about empowering our community with tools for better education, job training, and healthcare. Events like this are vital for showing everyone how technology can improve their lives."

 

Event Details:

·       Date: Saturday, October 5th, 2024

·       Time: 10:00am - 2:00pm

·       Location: For Oak Cliff, 907 E Ledbetter Dr, Dallas, TX 75216

·       Admission: Free and open to all

For more information, and to register, visit www.getconnecteddallas.org.

Join us for a day packed with music, art and tech, and help us bridge the digital divide, one connection at a time.

About Dallas Innovation Alliance
The Dallas Innovation Alliance (DIA) is a 501(c)(3) public-private partnership dedicated to supporting the design and execution of the City of Dallas' smart cities strategy. We define a smart city as one that lives at the intersection of data, technology, and community to improve quality of life, economic development, and resource efficiency. Through collaboration, we develop innovative solutions to pressing challenges for the benefit of the City and its residents.

About CARDBoard Project
CARDBoard Project is a 501(c)(3) nonprofit organization founded on November 2, 2016, with a mission to bridge the digital gap and educate under-resourced communities on the importance of internet access and assistance in navigating digital tools. Our goal is to provide resources to help our guests achieve self-sufficiency.

Smart Community Podcast: Brave Conversations and Courageous Collaborations in the Smart Community

Innercity Community Development Corporation Officially Opens Connected Dallas’ First Community Anchor Site


Innercity Community Development Corporation Officially Opens Connected Dallas’ First Community Anchor Site

ICDC’s site will operate as a walk-in center offering computer lab, one-on-one support connecting to the Affordable Connectivity Program, online-based services, and hosting digital skills workshops

 

August 17, 2023 [DALLAS, TX} - Today, the Dallas Innovation Alliance (DIA)’s Connected Dallas Digital Ambassador program has officially opened its first Community Anchor Site at Innercity Community Development Corporation, in the Mill City neighborhood in South Dallas. The site’s community opening celebration today represents the first of eight sites that will open by late spring 2024, offering the brick-and-mortar walk in center piece of the program. The site will open for regular operations on August 21st, Monday - Thursday 12:00-5:00pm. The Connected Dallas program’s mission is to provide a full spectrum of digital navigation touchpoints that meet the community where they are, whether by text, chat, phone, online or in-person at local community organizations. The Connected Dallas framework is provided by National Digital Inclusion Alliance.

 

“Getting all Dallas residents fully engaged in the opportunities that today’s digital world provides is complex and requires each of us to play a part, today represents a huge moment in realizing this vision,” commented Jennifer Sanders, Executive Director, Dallas Innovation Alliance. “Building this comprehensive program has only been possible through the generous investments in digital equity from our partners at AT&T, Santander Consumer USA Foundation, Dallas Foundation and we are honored by the trust that the City of Dallas has placed in DIA to execute the City’s Digital Navigator’s Program. We are so grateful for the opportunity to do this work.”

 

“Today’s opening of the Connected Dallas Community Anchor Site at ICDC’s Homeownership Center will bring a huge boost to our community, for whom internet access and skills to fully utilize it are a persistent challenge,” stated Billy Lane, Executive Director, Innercity Community Development Corporation. “Supporting our community’s connection to digitally based services – especially as it relates to homeownership – is a win for ALL,” “We cannot wait to begin operations on August 21st and provide these resources to South Dallas.”

 

Founded in 1986, South Dallas Fair Park Innercity Community Development Corporation, known as ICDC, is a 501(c) (3) community-based development corporation serving the needs of the South Dallas/Fair Park neighborhoods. Its programs focus on homeownership and economic development under the umbrella of holistic community development.

 

“The City of Dallas is committed to bridging the digital divide through cross-sectoral engagement and collaboration to address the various needs of the public and private sector to get connected. Which includes Affordable Connectivity Program (ACP) enrollment assistance, tech support, and community engagement and more,” commented Genesis Gavino, Chief of Staff to the City Manager, City of Dallas. “Community Anchor Sites represent a key resource to support communities within their neighborhood, we are thrilled to celebrate another step towards internet for all Dallas residents.” 

 

Community Anchor Sites will provide hyper-local and on the ground support in under-connected communities. These sites are outfitted with technology and training to provide walk-in services to access computers and WiFi, one-on-one support for everything from Affordable Connectivity Program (ACP) enrollment to telehealth appointments, as well as digital skills programs run by local Ambassadors. The second anchor site at Bachman Lake Together will open in September 2023. Connected Dallas partner CARDboard Project is providing a variety of their workshops and 10-Step Roadmap case management services with the program.

 

”At AT&T, we recognize that it takes a village to bridge the digital divide. For that reason, we are honored to support the Dallas Innovation Alliance in bringing Connected Dallas sites to life, in communities across Dallas,” said Mylayna Albright, the assistant vice president for Corporate Social Responsibility at AT&T. “ALL communities deserve nothing less than to have access to digital devices and high-speed internet, at an affordable price, and last but not least, the ability to adopt digital skills needed to  see value in their connection. As a partner of Connected Dallas, it brings us great joy to help narrow the digital divide. We look forward to continually doing our part to create a better future for our community.”

  

Connected Dallas is also accepting requests from local community organizations to host train-the-trainer sessions for their teams to utilize Connected Dallas resources to serve their clients; as well as request a Digital Ambassador to hold workshops and one-on-one office hours at their facility. Both of these requests can be made via this form on www.ConnectedDallas.org.  Residents and organizations are encouraged to visit the central events calendar to find digital access events at organizations across Dallas. This integrated approach ensures community members are aware of, trained, and connected to any service that requires connectivity to improve quality of life and access to opportunity.

 

“Supporting digital inclusion and what that means for the economic prosperity of our Dallas community, is a priority for us,” said Christopher Pfirrman, Chief Legal Officer and General Counsel, Santander Consumer and Santander Consumer Foundation Board Chair. “We are thrilled to support this initiative and be part of the opening this first Community Anchor Site for Dallas residents.”

 

About the Dallas Innovation Alliance

Founded in 2015, the Dallas Innovation Alliance (DIA) is a 501c3 cross-sector partnership dedicated to supporting Dallas’ smart cities strategy. The DIA defines a smart city as one that lives at the intersection of community, data and technology to enable resource efficiencies, inclusive economic development and improve quality of life. Since 2015, the DIA has built a network of over three dozen members across sectors, works with more than 100 community organizations, and over 20 departments at the City of Dallas. DIA’s Smart Cities Living Lab is the fastest-to-market smart cities initiative in the country. For more information, please visit. www.DallasInnovationAlliance.com.

 About Connected Dallas

The Connected Dallas program is designed to provide a full spectrum of digital touchpoints for community members that meet them where they are, whether by phone, text, chat, online or in-person. This ensures community members are educated, trained, and connected to all services that require connectivity to improve quality of life. The Connected Dallas program is supported by leading philanthropic investments by AT&T, Santander Consumer USA Foundation and the Dallas Foundation, The DIA was selected by the City of Dallas to manage the Digital Navigators program provided through ARPA funding. The Connected Dallas framework is provided by National Digital Inclusion Alliance. For more information, please visit www.ConnectedDallas.org.

Media Contact:

Kelsey Neely, DRIVEN360, kelsey@godriven360.com, (678) 925-0911

Jennifer Sanders, Executive Director, Jen@DallasInnovationAlliance.com, (214) 909-0400

Join Connected Dallas as our new Marketing & Communications Specialist!

Marketing and Communications Specialist - Job Description

About the Dallas Innovation Alliance

The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors including public, private, civic and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, today the DIA works with three dozen member organizations, more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data and technology to improve quality of life, inclusive economic growth and resource efficiency. In 2017, the DIA launched the Smart Cities Living Lab, comprising 10 integrated projects in downtown Dallas, and is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion and public safety.

About the Connected Dallas Program

The Connected Dallas is an initiative led by the Dallas Innovation Alliance (DIA) that will oversee digital ambassadors as they provide support for up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the  National Digital Inclusion Alliance’s Digital Navigator model. 

Job Overview

The purpose of the Marketing Communications Specialist is to manage our online and offline communication within the communities we serve broadly and individually,  and increase brand awareness of Dallas Innovation Alliance’s Connected Dallas initiative. 

The Marketing Communications Specialist’s responsibilities include content creation, social media management, press release drafting and media outreach, community-focused print and online communications,  distributing promotional material, light event coordination and networking during marketing events. Ultimately, the Marketing and Communications Specialist will act as our brand’s voice to increase positive sentiment and relationship development amongst key stakeholders.

Required Educational Level: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three  years experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.

Responsibilities and Duties

  • Develop engaging and informative content for various marketing channels, including websites, newsletters, social media platforms, and infographics.

  • Design and distribute promotional material through grassroots, print, and digital channels

  • Foster close collaboration with a diverse array of cross-functional teams, such as the DIA and Connected Dallas teams, corporate sponsors, vendors, partners, and other stakeholders, to effectively synchronize marketing endeavors with overarching organizational objectives.

  • Manage and grow our social media presence, creating engaging content, responding to inquiries, and monitoring discussions to foster a positive brand image.

  • Stay up-to-date with industry trends, emerging technologies, and marketing best practices. Share knowledge with the team and continually apply innovative ideas to improve marketing efforts.

  • Cultivate relationships with media outlets to secure press coverage and media partnerships.

  • Draft press releases and media pitches to communicate essential organization news and updates effectively.

  • Assist in planning and executing marketing events, workshops, and webinars. Coordinate logistics, invitations, and follow-ups to ensure successful outcomes.

  • Plan, execute, and analyze email marketing campaigns to nurture leads, drive stakeholder engagement, and promote upcoming events or initiatives

Critical Skills and Aptitudes

  • Excellent verbal and written communication skills enable you to be our organization’s  authentic voice.

  • Hands-on experience in crafting and executing impactful marketing campaigns on social media platforms.

  • Experience in both broad and hyper-local communication strategies focused on grassroots outreach in the communities we serve.

  • Impressive presentation skills, enabling you to engage audiences and leave a lasting impression.

  • Proficiency in web content management tools, mainly WordPress and Content Management Systems, to maintain and update our online presence.

  • Ideal candidates will have experience with Squarespace, Mailchimp, Meltwater, and other content marketing/management tools.

  • Strong knowledge of SEO principles and the ability to interpret data using Google Analytics to optimize marketing strategies.

As the Marketing and Communications Specialist, you will be pivotal in driving the Connected Dallas initiative's success and helping shape our organization's future. Suppose you are passionate about innovative technologies and possess a flair for creative storytelling. In that case, we invite you to join our team and make a lasting impact in the vibrant Dallas community.

Work Environment & Benefits

Employees may work remotely on a basis per DIA’s remote work policy. Remote work employees should indicate their primary working address in a remote working agreement. This document will also outline their responsibilities as remote employees.

This role is full-time salaried with benefits. Dallas Innovation Alliance offers a flexible paid-time off plan which includes vacation, personal, and sick leave. Ten paid Federal holidays are observed, as well as a floating birthday holiday. Our vacation policy is flexible, we just ask for advanced notice to plan for team coverage. 


The Dallas Innovation Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We offer competitive salaries and a pleasant working environment. Salary is based on a nonprofit scale and commensurate with experience. 

As the Marketing and Communications Specialist, you will be pivotal in driving the Connected Dallas initiative's success and helping shape our organization's future. Suppose you are passionate about innovative technologies and possess a flair for creative storytelling. In that case, we invite you to join our team and make a lasting impact in the vibrant Dallas community.





Connected Dallas Program Announces Partnership with Bachman Lake Together

The new Community Anchor Site will open in September, 2023. 


Today, the Dallas Innovation Alliance (DIA) announces its partnership with Bachman Lake Together for the second Community Anchor Site as part of the Connected Dallas Digital Ambassador program. The site will formally open in late Summer 2023. 

The Connected Dallas program is designed to provide a central hub for information and connection to internet-based services through multiple channels, including in-person, online, and phone. It intends to  simplify access to online resources that improve quality of life and provide access to opportunities that digital connectivity provides. 

As a Connected Dallas Community Anchor Site, Bachman Lake Together will provide hyper-local and on-the-ground support to the community. Through partnerships with community organizations like Bachman Lake Together Family Center and the program’s first CAS, Innercity Community Development Corporation (or ICDC), sites are outfitted with technology and  trained Digital Ambassadors to provide walk-in services to access computers and internet services , one-on-one support, and digital skills programs. 

Founded in 2009 through a five-year commitment from the Zero to Five Funders Collective, and formally established as an organization in 2014, Bachman Lake Together is a nonprofit, collective-impact initiative that connects families, community partners and supporters in a shared purpose: giving every child the opportunity to thrive by giving them a solid foundation in the earliest, most critical developmental years of ages 0-5. Bachman Lake Together believes this goal will be most effectively achieved by working together and ensuring everyone has a voice in the process.

The Connected Dallas program is supported by leading philanthropic investments from  AT&T, the Santander Consumer USA Foundation, and the Dallas Foundation. In addition, the  DIA was selected by the City of Dallas to manage the Digital Navigators program provided through ARPA funding.

“We are thrilled to partner with Bachman Lake Together as one of Connected Dallas’ first Community Anchor Sites,” commented Jennifer Sanders, Executive Director, Dallas Innovation Alliance. “Community Anchor Sites are a critical piece of Connected Dallas’s mission to provide a full spectrum of digital touchpoints that meet the community where they are, whether by phone, text, chat, online or in-person. Bachman Lake Together’s deep work serving families and building collective impact make them a natural fit for the work in getting to Connection for All.”

“The challenge of broadband infrastructure has more recently pronounced the inequities that exist in communities like Bachman Lake. We are honored to be chosen as an anchor site to increase technology access for Bachman Lake families through a dual-generation approach,” says Dr. Olga Martinez Hickman, Executive Director, Bachman Lake Together. “Success for our children in the 21st century is more than just knowing your letters and numbers, but the whole family and community must be familiar with the latest technology and understand the role it plays in our education, economic mobility and everyday lives.”

The next round of Community Anchor Site applications are open, and DIA expects to open an additional four sites before the end of the year. Please visit here for additional information on the application process and updates.

The ConnectedDallas.org website is designed to be an online resource hub that provides comprehensive support for residents, as well as service providers, through centralized resources, training materials and curriculum to available programs and services. The website features 13 different digital resource topics, tips and curriculum, including the Affordable Connectivity Program (ACP) and internet plan access, devices, skills, security, telehealth, finance, job seeking, seniors, veterans, transportation and more. Other offerings include a central events calendar, ways to request ambassadors, training sessions at community organizations upon request, and more are now available. The Connected Dallas framework is provided by National Digital Inclusion Alliance.

About the Dallas Innovation Alliance

Founded in 2015, the Dallas Innovation Alliance (DIA) is a 501(c)(3) cross-sector partnership dedicated to supporting Dallas’ smart cities strategy. The DIA defines a smart city as one that lives at the intersection of community, data and technology to enable resource efficiencies, inclusive economic development, and improve quality of life. Since 2015, the DIA has built a network of over three dozen members across sectors, works with more than 100 community organizations, and over 20 departments at the City of Dallas. DIA’s Smart Cities Living Lab is the fastest-to-market smart cities initiative in the country. For more information, please visit. www.DallasInnovationAlliance.com. 

About Connected Dallas

The Connected Dallas program is designed to provide a full spectrum of digital touchpoints for community members to  meet them where they are, whether by phone, text, chat, online or in-person. This ensures community members are educated, trained, and connected to all services that require connectivity to improve quality of life. The Connected Dallas framework is provided by National Digital Inclusion Alliance. For more information, please visit www.ConnectedDallas.org. 

About Bachman Lake Together:

Bachman Lake Together (BLT) serves as the backbone organization for their neighborhood. BLT's mission is to unite the Bachman Lake community to fully prepare children for kindergarten – academically, socially and emotionally – so they can thrive in school and in life. Bachman Lake Together coordinates, communicates and measures the collective impact of Bachman Lake families, 50+ partner organizations, committees and working groups. For more information, please visit .


Join Connected Dallas as a Community Support Manager: Make a Difference in the Community!

About the Dallas Innovation Alliance

The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors, including public, private, civic, and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, today, the DIA works with three dozen member organizations and more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data, and technology to improve quality of life, inclusive economic growth, and resource efficiency. In 2017, the DIA launched the Smart Cities Living Lab, comprising ten integrated projects in downtown Dallas, and is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion, and public safety.

About the Connected Dallas Program

The Connected Dallas initiative led by the Dallas Innovation Alliance (DIA) will oversee digital ambassadors as they support up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the National Digital Inclusion Alliance’s Digital Navigator model.

Job Overview

The purpose of the Community Support Manager position is to plan and coordinate community activities, develop programs, create and adhere to budgets, liaise with company and community contacts, and supervise personnel. Required Educational Level: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.

Responsibilities and Duties

● Work with community members and other stakeholders to identify necessary programs and services

● Oversee administrative aspects of programs to meet the objectives of the stakeholders

● Facilitate community and staff training and onboarding for the Connected Dallas program

● Analyze data to determine the effectiveness of programs

● Suggest and implement improvements to programs and services

● Plan and manage outreach activities for increased awareness of programs

● Write proposals for social services funding

● Other tasks as necessary.

Critical Skills and Aptitudes

● Possess excellent written and verbal communication skills

● Team management experience is preferred

● An operationally-minded and customer-centric individual - and a bit of an aesthete

● Familiarity with modern ticketing, customer engagement, and content/knowledge management solutions within customer service environments

● Knowledge of community programs and familiarity with community needs

● An aptitude for connecting with communities and people

Work Environment and Benefits

Employees may work on a hybrid basis per DIA’s remote work policy. Remote employees should indicate their primary working address in a remote working agreement. This document will also outline their responsibilities as remote employees.

This role is full-time salaried with benefits. Dallas Innovation Alliance offers a flexible paid-time-off plan which includes vacation, personal, and sick leave. Ten paid Federal holidays and a floating birthday holiday is observed. Our vacation policy is flexible; we ask for advanced notice to plan for team coverage.

The Dallas Innovation Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment based on race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We offer competitive salaries and a pleasant working environment. Salary is based on a nonprofit scale and commensurate with experience.

To apply, please email info@dallasinnovationalliance.com your resume and cover letter with the subject line referencing this job posting. Please, no phone calls, emails, faxes, or in-person resume drop-offs. Please reference where you saw this posting. Dallas Innovation Alliance is an Equal Opportunity Employer.

Exciting Opportunity: Digital Navigator Position Open at Connected Dallas!

We are delighted to unveil Innercity Community Development Corporation (ICDC) as our inaugural Community Anchor Site for the Connected Dallas initiative. ICDC will play a pivotal role in fostering digital inclusion and empowering the local community through enhanced connectivity and access to vital resources.

As part of this groundbreaking initiative, we seek highly motivated individuals to join our team as Digital Navigators. This is the perfect opportunity if you are passionate about making a difference and helping bridge the digital divide.

Title: Digital Navigator
Reports to: The Digital Navigator will report to the Community Support Manager.

About the Dallas Innovation Alliance
The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors, including public, private, civic, and academic. Founded in 2015 to support the
City of Dallas’ smart cities strategy and execution, today, the DIA works with three dozen member organizations and more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data, and technology to improve quality of life, inclusive economic growth, and resource efficiency. In 2017, the DIA launched the Smart Cities.
Living Lab, comprising ten integrated projects in downtown Dallas, is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion, and public safety.

About the Connected Dallas Program
The Connected Dallas initiative led by the Dallas Innovation Alliance (DIA) will oversee digital ambassadors as they provide support for up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the National Digital Inclusion Alliance’s Digital Navigator model.

Job Overview
The Digital Ambassadors provide individualized or small group assistance to community members who need affordable internet services, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective internet users.

The Digital Ambassador’s work is part of the Dallas Innovation Alliance’s efforts to increase equitable internet access for residents of select neighborhoods and surrounding areas at the
Connected Dallas Community Anchor Sites. Preference will be given to Dallas area residents residing in the designated site zip code. DART Passes and other amenities are available for prospective residents if needed.

The Digital Ambassador role is a part-time position (20 hours weekly) with an hourly wage of $20.00.

Required Educational Level:
High school diploma or equivalent preferred but not required.

Minimum Age Requirement:

All applicants must be at least 18 years of age or turn 18 years of age before their start date.

Background Check Notice:

All offers of employment at Dallas Innovation Alliance are contingent upon precise results of a thorough background check.

Digital Ambassador - Job Description

Responsibilities and Duties

  • Attend Connected Dallas Digital Inclusion training sessions.

  • Discuss with each site visitor their state of access to the internet and devices, as well as technology experiences.

  • Assess site visitors’ access to technology, current digital skill level about connectivity needs, and internet use priorities.

  • Set agreed goals for Digital Ambassador services and confirm the details with the visitor.

  • Advise site visitors about free or affordable home internet service options for which they may qualify, assist site visitors in applying for services they choose, and support their efforts to secure service.

  • If necessary, advise site visitors about sources of affordable computers or other devices for which they may qualify and support their efforts to acquire appropriate devices and where they can get help for repair.

  • Coach site visitors as necessary to use internet services to meet their internet use priorities.

  • This may include in-person instruction and referrals to additional digital literacy skill training sources.

  • Act as lead instructor per the site schedule and the DIA calendar.

  • Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.

  • Plan and manage assistance to each site visitor to fulfil the agreed goals.

  • Provide support at other Connected Dallas sites and DIA programs as necessary.

  • Other tasks as necessary.

    Critical Skills and Aptitudes:

  • Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.

  • Excellent self-organization, language capacity, and cultural competency.

  • Excellent telephone and online communication skills, including establishing trust with community members of varied educational and cultural backgrounds.

  • Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and the community.

  • Ability to creatively solve problems, and negotiate and handle stressful situations positively.

  • Ability to provide excellent customer service, establish appropriate boundaries with community members, and demonstrate innovation and flexibility.

Job Type: Part-time

Salary: $18.00 - $20.00 per hour

License/Certification:

Driver's License (Preferred)

Work Location: On the road

Please send your Resume to sofia@dallasinnovationalliance.com

Dallas Innovation Alliance, 2022