About the Dallas Innovation Alliance
The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors, including public, private, civic, and academic. Founded in 2015 to support the City of Dallas’ smart cities strategy and execution, today, the DIA works with three dozen member organizations and more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data, and technology to improve quality of life, inclusive economic growth, and resource efficiency. In 2017, the DIA launched the Smart Cities Living Lab, comprising ten integrated projects in downtown Dallas, and is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion, and public safety.
About the Connected Dallas Program
The Connected Dallas initiative led by the Dallas Innovation Alliance (DIA) will oversee digital ambassadors as they support up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the National Digital Inclusion Alliance’s Digital Navigator model.
Job Overview
The purpose of the Community Support Manager position is to plan and coordinate community activities, develop programs, create and adhere to budgets, liaise with company and community contacts, and supervise personnel. Required Educational Level: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.
Responsibilities and Duties
● Work with community members and other stakeholders to identify necessary programs and services
● Oversee administrative aspects of programs to meet the objectives of the stakeholders
● Facilitate community and staff training and onboarding for the Connected Dallas program
● Analyze data to determine the effectiveness of programs
● Suggest and implement improvements to programs and services
● Plan and manage outreach activities for increased awareness of programs
● Write proposals for social services funding
● Other tasks as necessary.
Critical Skills and Aptitudes
● Possess excellent written and verbal communication skills
● Team management experience is preferred
● An operationally-minded and customer-centric individual - and a bit of an aesthete
● Familiarity with modern ticketing, customer engagement, and content/knowledge management solutions within customer service environments
● Knowledge of community programs and familiarity with community needs
● An aptitude for connecting with communities and people
Work Environment and Benefits
Employees may work on a hybrid basis per DIA’s remote work policy. Remote employees should indicate their primary working address in a remote working agreement. This document will also outline their responsibilities as remote employees.
This role is full-time salaried with benefits. Dallas Innovation Alliance offers a flexible paid-time-off plan which includes vacation, personal, and sick leave. Ten paid Federal holidays and a floating birthday holiday is observed. Our vacation policy is flexible; we ask for advanced notice to plan for team coverage.
The Dallas Innovation Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment based on race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We offer competitive salaries and a pleasant working environment. Salary is based on a nonprofit scale and commensurate with experience.
To apply, please email info@dallasinnovationalliance.com your resume and cover letter with the subject line referencing this job posting. Please, no phone calls, emails, faxes, or in-person resume drop-offs. Please reference where you saw this posting. Dallas Innovation Alliance is an Equal Opportunity Employer.