We are delighted to unveil Innercity Community Development Corporation (ICDC) as our inaugural Community Anchor Site for the Connected Dallas initiative. ICDC will play a pivotal role in fostering digital inclusion and empowering the local community through enhanced connectivity and access to vital resources.
As part of this groundbreaking initiative, we seek highly motivated individuals to join our team as Digital Navigators. This is the perfect opportunity if you are passionate about making a difference and helping bridge the digital divide.
Title: Digital Navigator
Reports to: The Digital Navigator will report to the Community Support Manager.
About the Dallas Innovation Alliance
The Dallas Innovation Alliance (DIA) is a 501c3 public-private consortium of key stakeholders across sectors, including public, private, civic, and academic. Founded in 2015 to support the
City of Dallas’ smart cities strategy and execution, today, the DIA works with three dozen member organizations and more than 20 departments at the City of Dallas and has worked with hundreds of community organizations and neighborhoods. The DIA defines a smart city as one that lives at the intersection of community, data, and technology to improve quality of life, inclusive economic growth, and resource efficiency. In 2017, the DIA launched the Smart Cities.
Living Lab, comprising ten integrated projects in downtown Dallas, is the fastest-to-market smart cities initiative in the country. Since 2018, the DIA has focused on challenges of equity in mobility, digital inclusion, and public safety.
About the Connected Dallas Program
The Connected Dallas initiative led by the Dallas Innovation Alliance (DIA) will oversee digital ambassadors as they provide support for up to 10,000 residents over the next two years. Connected Dallas intends to ensure that community members are well-informed, trained, and connected to all services that require connectivity. The foundation of this program was built by the National Digital Inclusion Alliance’s Digital Navigator model.
Job Overview
The Digital Ambassadors provide individualized or small group assistance to community members who need affordable internet services, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective internet users.
The Digital Ambassador’s work is part of the Dallas Innovation Alliance’s efforts to increase equitable internet access for residents of select neighborhoods and surrounding areas at the
Connected Dallas Community Anchor Sites. Preference will be given to Dallas area residents residing in the designated site zip code. DART Passes and other amenities are available for prospective residents if needed.
The Digital Ambassador role is a part-time position (20 hours weekly) with an hourly wage of $20.00.
Required Educational Level:
High school diploma or equivalent preferred but not required.
Minimum Age Requirement:
All applicants must be at least 18 years of age or turn 18 years of age before their start date.
Background Check Notice:
All offers of employment at Dallas Innovation Alliance are contingent upon precise results of a thorough background check.
Digital Ambassador - Job Description
Responsibilities and Duties
Attend Connected Dallas Digital Inclusion training sessions.
Discuss with each site visitor their state of access to the internet and devices, as well as technology experiences.
Assess site visitors’ access to technology, current digital skill level about connectivity needs, and internet use priorities.
Set agreed goals for Digital Ambassador services and confirm the details with the visitor.
Advise site visitors about free or affordable home internet service options for which they may qualify, assist site visitors in applying for services they choose, and support their efforts to secure service.
If necessary, advise site visitors about sources of affordable computers or other devices for which they may qualify and support their efforts to acquire appropriate devices and where they can get help for repair.
Coach site visitors as necessary to use internet services to meet their internet use priorities.
This may include in-person instruction and referrals to additional digital literacy skill training sources.
Act as lead instructor per the site schedule and the DIA calendar.
Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.
Plan and manage assistance to each site visitor to fulfil the agreed goals.
Provide support at other Connected Dallas sites and DIA programs as necessary.
Other tasks as necessary.
Critical Skills and Aptitudes:
Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
Excellent self-organization, language capacity, and cultural competency.
Excellent telephone and online communication skills, including establishing trust with community members of varied educational and cultural backgrounds.
Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and the community.
Ability to creatively solve problems, and negotiate and handle stressful situations positively.
Ability to provide excellent customer service, establish appropriate boundaries with community members, and demonstrate innovation and flexibility.
Job Type: Part-time
Salary: $18.00 - $20.00 per hour
License/Certification:
Driver's License (Preferred)
Work Location: On the road
Please send your Resume to sofia@dallasinnovationalliance.com
